Policy Support
Dedicated professionals who handle policy processing, documentation, data entry, and compliance checks — keeping your pipeline moving without errors.
Insurance
Insurance support staff who keep your agency running.
Policy processing, account management, and admin roles — staffed with dedicated professionals who fit your agency's pace and client expectations.
The Challenge
Insurance agencies need reliable support, not temp turnover.
- Policy processing backlog from admin turnover
- Account managers stretched thin
- Client communication errors damage renewal rates
- High cost of local admin talent
- Vetting for insurance-specific knowledge is time-consuming
Roles We Fill
Dedicated insurance professionals, ready to plug in.
We hire with industry context — because mistakes cost more in professional services.
Account Managers
Client-facing professionals who manage renewals, respond to inquiries, and maintain relationships — with the English fluency and ownership mindset your clients expect.
Administrative Support
Organized, detail-oriented admins who manage scheduling, correspondence, file management, and day-to-day operations so your licensed staff can focus on growth.
Hear It Directly
See an insurance support hire in action.
Real professionals, real agencies, real results. Watch how ISA-placed insurance support staff integrate seamlessly with US teams — same time zone, same standards.
Why Agencies Choose ISA
Why insurance agencies trust ISA to get it right.
94%
Match & retention rate — proves fit mastery across every placement.
Month-to-Month
Contracts — no long-term lock-in, reduced risk from day one.
0
Sunk cost on replacement — ISA restarts recruitment internally, no restart fees to you.
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Same-time-zone collaboration
All talent works US business hours — real-time calls, Slack responses, and handoffs without the lag.
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Dedicated — not shared resources
Your ISA hire works exclusively for your agency, integrating fully into your team and workflows.
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Replacement guarantee
If a placement isn't working, ISA replaces at no restart cost to you — we own the outcome.
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Fully turnkey HR management
ISA handles payroll, benefits, and HR — so your agency gets the talent without the overhead.
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Vetting goes beyond the resume
ISA tests for temperament, attention to detail, English fluency, and grit — critical in a compliance-sensitive industry like insurance.
FAQ
Insurance-specific questions, answered.
Yes. ISA vets all candidates for strong English fluency — both written and verbal — as a baseline requirement. Account managers and client-facing roles are specifically screened for professional communication style, responsiveness, and the ownership mindset needed to manage renewal timelines and client relationships confidently.
ISA sources candidates with existing exposure to insurance operations, policy processing workflows, and agency administrative functions. During the Ideal Hire Persona development phase, ISA works with your agency to define the specific knowledge, tools, and experience your role requires — so vetting is targeted, not generic.
ISA's vetting process goes well beyond the resume. Candidates complete practical assessments, temperament profiling (DISC), and scenario-based problem-solving exercises. For insurance roles, ISA specifically evaluates accuracy under pressure, consistency in repetitive tasks, and the ability to flag errors proactively — qualities that matter in compliance-sensitive work like policy processing.
During the discovery and Ideal Hire Persona phase, ISA identifies your agency's specific AMS — whether that's Applied Epic, Hawksoft, QQ Catalyst, EZLynx, or another platform — and sources candidates with matching experience. If a candidate is a strong fit but new to your specific system, ISA evaluates their learning agility and systems adaptability as part of the vetting criteria.
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